Our CLYST ST MARY garden centre (EX5 1AE) is open 10am to 4pm every day until further notice.
In accordance with government guidelines we have strict COVID-secure measures in place to ensure the safety of our team members and our customers. Your visit to us will be as follows:
A maximum of 2 individuals from each vehicle will be permitted to enter.
Each person or couple MUST take a sanitised trolley into the store. This is our way of ensuring we do not go over capacity in the store. If there are no trolleys available we are at capacity and you will be asked to wait outside in a queue as it will be ‘one out, one in’ from that point.
Once in store you will follow a one way system, this takes you through our books, houseplants, cards and tool area to emerge into the plant area. You are able to wander freely in the plan area but MUST stay more than 2 metres away from all others at all times.
To get to the exit you will need to walk through the plant area and enter our lower shop passing compost, fertilisers, birdcare and seeds.
Floor markers show the distancing required in the till queue.
Once at the till you will be asked to park your trolley in a designated bay and then step back. Our staff will scan your goods and call you forward when they are ready to take payment. You will then take your trolley and leave.
We would prefer you to pay for your goods with contactless card payment where possible.
Once you have emptied your trolley please return it to the marshall on duty who will sanitise it before the next user.
Due to the new procedures we are currently unable to provide our detailed advice service, or sell fish. Equally we currently have our phones diverted to answerphone. We encourage you to email your questions to email@example.com and aquatic queries to firstname.lastname@example.org
Some products may not be available immediately as we are returning from a long period of absence and await the supply chain to open up again.
As more of our staff return to work we will amend the situation accordingly, providing we can ensure our staff and customers are safe at all times.
Our cafe and public toilets are closed.
We appreciate your patience and understanding through these difficult times.
Updated 11:00 17th May 2020
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