CAFE: Whilst the government has permitted cafes to re-open from the 4th July, our café will remain closed until further notice. We have been praised for the procedures we have put in place in the garden centre and we do not want to open the café until we are confident we can replicate that level of safety. Your comfort and enjoyment is important to us. Behind the scenes we are working on ways we can adapt our catering offer and we will constantly be reviewing the situation.
Updated 24th July 2020
Our Covid-secure processes
In accordance with government guidelines we have strict COVID-secure measures in place to ensure the safety of our team members and our customers. Your visit to us will be as follows:
All visitors over the age of 11 must wear a face covering that covers their nose and mouth whilst shopping unless they are exempt under the government guidance.
Each person or couple MUST take a sanitised trolley into the store. This is our way of ensuring we do not go over capacity in the store. If there are no trolleys available we are at capacity and you will be asked to wait outside in a queue as it will be ‘one out, one in’ from that point.
Once in store you will follow a one way system, this takes you through our books, houseplants, cards and tool area to emerge into the plant area. You are able to wander freely in the plan area but MUST stay more than 2 metres away from all others at all times.
We will be retaining the 2 metre distancing throughout the store.
To get to the exit you will need to walk through the plant area and enter our lower shop passing compost, fertilisers, watering equipment, chemicals, wild birdcare, pet supplies and seeds.
Floor markers show the distancing required in the till queue.
Once at the till you will be asked to park your trolley in a designated bay and then step back. Our staff will scan your goods and call you forward when they are ready to take payment. You will then take your trolley and leave.
We would prefer you to pay for your goods with contactless card payment where possible. the new limit is £45 for contactless payment and we accept Apple Pay.
Once you have emptied your trolley please return it to the entry marshal on duty who will sanitise it before the next user.
Due to the new procedures we are currently unable to provide our detailed advice service. We encourage you to email your questions to firstname.lastname@example.org and aquatic queries to email@example.com
As more of our staff return to work we will amend the situation accordingly, providing we can ensure our staff and customers are safe at all times.
Some products may not be available immediately as supply chains have broken down and manufacturers are rationalising their ranges.
Our cafe and public toilets remain closed until further notice.
We appreciate your patience and understanding through these difficult times.
Ask The Plant Doctor
Looking for something specific and want to see if we have it in stock?
Why not ask our friendly plant doctor or call our nursery on 01392 873672