We guarantee all our plants to be healthy and true to name and type.
As growers of our own plants, we will offer a free replacement, or credit note, for any hardy plant (ones with white labels) that should fail within 12 months of purchase provided they have been properly planted and cared for. This is our 1 year hardy plant guarantee.
What to do if your plant should fail
If your plant does fail within 12 months, we kindly ask that you return the plant for inspection along with your original receipt and plant label.
Our expert staff will examine the plant and try to determine the cause of the problem to prevent it happening again.
To help you achieve the best possible results from your plant purchases, we have produced many care leaflets that are available from our garden centres. If you are in doubt about any aspect of planting your new purchase then please seek advice from one of our expert staff who will be happy to help – just ask the plant doctor!